KYC and Verification

At Panosta, verifying your identity is a critical step in maintaining a secure and trustworthy gaming environment for all our players. This process, known as Know Your Customer or KYC, is not merely a formality, it is a fundamental requirement imposed by our licensing authority and a cornerstone of our commitment to responsible gaming. By confirming your identity, we can prevent fraud, combat money laundering, and ensure that our services are used lawfully and ethically. This protects both Panosta and, most importantly, you, our valued player.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. It is a regulatory obligation for financial institutions and online gambling operators worldwide. For Panosta, this means gathering certain personal information and documentation from you to confirm who you say you are. This helps us to assess and monitor potential risks, comply with anti-money laundering (AML) laws, and ensure that our platform remains a safe and fair place for everyone.

Verification is an ongoing process that may be initiated at several key points during your relationship with Panosta:

• Upon Registration: While you can often register and make an initial deposit, full account verification is typically required before your first withdrawal.
• Before Your First Withdrawal: To comply with AML regulations, we must verify your identity before processing any payout from your Panosta account.
• When Reaching Certain Thresholds: Our internal risk management policies, in line with regulatory requirements, mandate additional verification checks once your deposits, withdrawals, or wagering activity reach specific cumulative amounts.
• Suspicious Activity: If our fraud detection systems identify any unusual or suspicious activity on your account, we will initiate a verification request to protect your account and comply with our legal obligations.
• Periodic Reviews: We conduct periodic reviews of customer information to ensure that the data we hold remains accurate and up-to-date. You may be asked to re-verify your details at certain intervals.
• Changes to Account Information: If you update significant personal details, such as your name or address, we may require re-verification.

To complete the verification process, Panosta typically requires one or more of the following types of documents:

• Proof of Identity (PoID)
• Proof of Address (PoA)
• Proof of Payment Method
• Source of Funds/Wealth documentation

The specific documents requested will depend on your jurisdiction, the nature of your account activity, and the information we already hold.

For proof of identity, we require a clear, legible copy of a valid, government-issued photographic identification document. This document must show your full name, date of birth, photograph, and signature, and must not be expired. Acceptable forms of identification include:

• Passport (full double-page spread)
• National Identity Card (both front and back)
• Driver's License (both front and back)

The document must be in colour, with all four corners visible, and all text clearly readable. Any obscured or edited documents will be rejected.

To confirm your residential address, we require a recent document, issued within the last three months, that clearly displays your full name and current residential address. The document must be an official statement from a reputable institution and should not be a P.O. Box address. Acceptable documents for proof of address include:

• Utility bill (e.g., electricity, water, gas, internet, landline phone bill)
• Bank statement or credit card statement
• Government-issued tax statement or letter

Mobile phone bills are generally not accepted. The document must be in colour, show the issuer's logo, your name, address, and an issue date within the last three months. Online statements are acceptable if they are clearly legible and show the full document.

To verify the payment methods used on your Panosta account, we may request documentation specific to the method you have chosen. This is to ensure that you are the legitimate owner of the funds being used. Examples include:

• Credit/Debit Cards: A copy of the front of the card showing your name, the first six and last four digits of the card number, and the expiry date. For security, please obscure the middle eight digits of the card number and the CVV/CVC code on the back.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account profile page clearly showing your name and the associated email address or account ID.
• Bank Transfers: A copy of a bank statement showing your name, account number, and recent transactions to or from Panosta.

The name on the payment method must precisely match the name registered on your Panosta account.

In certain circumstances, particularly when transactions involve significant amounts or if there are indicators of higher risk, Panosta is legally obliged to conduct Enhanced Due Diligence (EDD) and request information regarding your Source of Funds (SoF) or Source of Wealth (SoW). This is a regulatory requirement to prevent money laundering and terrorist financing. We may ask for documents demonstrating how you obtained the funds you are wagering or depositing. This could include:

• Payslips or employment contracts
• Bank statements showing salary deposits
• Tax returns
• Proof of inheritance
• Sale of property documentation
• Company accounts or dividends statements

All information provided for SoF/SoW purposes is treated with the utmost confidentiality and is strictly used for compliance purposes. We understand that these requests can be sensitive, but they are essential for us to meet our legal obligations and maintain the integrity of our platform.

Once you have submitted your documents through the designated secure portal on Panosta, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, document review takes between 24 and 72 hours, though this can vary depending on the volume of requests and the complexity of the verification required. You will be notified via email or through your Panosta account messaging system once your documents have been reviewed and your verification status updated. If any further information or clarification is needed, we will contact you directly.

Panosta employs advanced security measures to protect your personal information and uploaded documents. All data is encrypted and stored securely in compliance with GDPR and other relevant data protection regulations. Your documents are accessed only by authorised personnel for the sole purpose of identity verification and compliance. We do not share your personal information with third parties for marketing purposes. For full details on how we handle your data, please refer to our Privacy Policy.

Panosta is fully committed to combating money laundering and the financing of terrorism. Our KYC and verification procedures are integral to our comprehensive Anti-Money Laundering (AML) framework. We adhere strictly to the guidelines and regulations set forth by our licensing authority and international AML standards. This means we monitor transactions for suspicious patterns, report any unusual activity to the relevant authorities, and ensure that all funds processed through our platform originate from legitimate sources. Your cooperation in the verification process is vital in upholding these critical safeguards.

Preventing underage gambling is a paramount responsibility for Panosta. Our verification procedures include robust age verification checks to ensure that all our players are 18 years of age or older, or of legal gambling age in their respective jurisdiction, whichever is higher. We do not permit anyone under the legal age to register an account or participate in any gaming activities. Any account found to belong to a minor will be immediately closed, and any winnings confiscated. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

While we strive for efficient verification, delays can occur. Common reasons for delays include unclear or incomplete document submissions, expired documents, or discrepancies between the information provided during registration and the documents submitted. If your verification is delayed, please check your email and your Panosta account messages for requests for additional information. If verification is unsuccessful, it means we could not confirm your identity or meet regulatory requirements based on the documents provided. In such cases, your account may be restricted, and withdrawals may be suspended until successful verification is completed. We will provide clear reasons for any unsuccessful verification and guide you on the steps needed to resolve the issue.

We understand that the verification process can sometimes be complex, and you may have questions. Our dedicated customer support team is available to assist you with any queries or concerns regarding your KYC and verification. Please do not hesitate to contact us via live chat or email. Our team can guide you through the document submission process, clarify requirements, and help resolve any issues you might encounter. We are here to ensure your experience with Panosta is as smooth and secure as possible.