Responsible Gambling

Panosta is dedicated to providing a secure and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment, a leisure activity. However, we also recognise that for a small percentage of individuals, gambling can become problematic. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable individuals, and ensure that all our players can engage with our services safely and responsibly. We comply with all regulatory requirements set by our licensing authority and continuously review our practices to maintain the highest standards of player protection. Our goal is to empower you with the tools and information needed to manage your play effectively.

Identifying problem gambling early is crucial. It is not always obvious, and individuals may try to conceal their struggles. We encourage all players to be aware of the signs, both in themselves and in others. These signs can include: spending more money or time on gambling than intended, neglecting responsibilities at work, school, or home due to gambling, borrowing money to gamble or to pay gambling debts, feeling restless or irritable when trying to cut down or stop gambling, and chasing losses. If gambling is causing financial, emotional, or social distress, it may be time to seek help. Panosta provides resources and tools to assist you in assessing your gambling behaviour.

Maintaining control over your gambling activities is essential for a positive experience. We advocate for responsible play and encourage our players to view gambling as a form of entertainment, not a source of income. To keep gambling fun and under control, consider these guidelines: set a budget before you start and stick to it, never gamble with money you cannot afford to lose, do not chase losses, balance gambling with other activities, and avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs. Remember, gambling should always be an enjoyable pastime, not a source of worry or financial strain. Panosta offers various features to help you manage your play responsibly.

Panosta offers robust tools to help you manage your financial outlay. You can set personal limits on the amount of money you deposit, lose, or wager over specific periods. These limits can be set for daily, weekly, or monthly durations. Once a limit is set, you will be unable to exceed it until the chosen period resets.

• Deposit Limits: Control the maximum amount of money you can deposit into your Panosta account within a specified timeframe.
• Loss Limits: Define the maximum amount of money you are willing to lose from your deposits over a set period. This limit calculates losses based on your stakes minus your winnings.
• Wager Limits: Restrict the total amount of money you can stake on games within a chosen timeframe.

You can adjust these limits at any time through your account settings. Increasing a limit will typically take effect after a cooling-off period, in line with regulatory requirements, to give you time to reconsider. Decreasing a limit usually takes effect immediately.

If you feel you need a short break from gambling, Panosta offers Time-Out and Cool-Off options. A Time-Out allows you to temporarily suspend your account for a period ranging from 24 hours to several weeks. During this period, you will not be able to log in, deposit funds, or play any games. This feature is ideal if you need a brief pause to reflect on your gambling habits or simply to take a break from the platform. Once the Time-Out period expires, your account will automatically reactivate, and you can resume playing.

For players who feel their gambling is becoming problematic and wish to take a more significant break, Panosta provides a comprehensive Self-Exclusion program. Self-exclusion allows you to voluntarily close your account for a longer, predefined period, typically ranging from six months to five years, or even permanently. During a self-exclusion period:

• You will be unable to log in to your Panosta account.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing lists and will not receive any promotional materials.
• Any funds remaining in your account will be returned to you in accordance with our terms and conditions.

Self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period has fully elapsed. We strongly advise you to consider self-excluding from any other gambling operators you may use as well. Our customer support team can provide further information and guide you through the self-exclusion process.

Panosta strictly prohibits individuals under the legal gambling age from accessing our services. We employ robust age verification procedures during the registration process to ensure that only eligible players can create an account. This includes requesting proof of age and identity documentation. We also advise parents and guardians to take responsibility for preventing minors from accessing gambling websites. This can involve using filtering software, monitoring internet usage, and keeping login details secure. If we discover that a minor has registered an account with us, we will immediately close the account and void any winnings. We are committed to maintaining a safe environment for all users and preventing underage gambling.

To help you stay aware of the time you spend gambling, Panosta offers Reality Checks and Session Reminders. A Reality Check is a pop-up notification that appears at regular intervals while you are playing, reminding you of how long you have been logged in and providing a summary of your session activity. This includes the amount you have wagered and won or lost during that session. You will then have the option to continue playing, review your account history, or log out. This feature is designed to encourage breaks and help you maintain perspective on your gambling duration. You can customise the frequency of these reminders in your account settings.

Understanding your gambling habits is the first step towards responsible play. Panosta encourages you to take a self-assessment test to evaluate your relationship with gambling. This quick and confidential questionnaire asks a series of questions about your gambling behaviour, thoughts, and feelings. Based on your responses, it can help you identify if your gambling might be becoming problematic or if you are at risk. The self-assessment tool is designed to be informative and provide a personal insight into your play. The results are private and are intended solely for your awareness. If the assessment suggests potential concerns, it can serve as a prompt to utilise our responsible gaming tools or seek further support.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)