Privacy Policy

Welcome to Panosta. This Privacy Policy outlines how Panosta collects, uses, processes, and protects your personal data when you use our online casino services. Your privacy is paramount to us, and we are committed to ensuring the security and confidentiality of the information you provide. By accessing or using Panosta's services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your personal data and how we will treat it.

Panosta collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when registering an account, such as your full name, date of birth, residential address, email address, phone number, and national identification number (where required for verification).
• Financial Information: Details related to deposits and withdrawals, including payment method information (e.g., bank account details, credit/debit card numbers, e-wallet identifiers). Please note that Panosta does not store full payment card details on its servers.
• Transaction Data: Records of your betting activity, game play, deposits, withdrawals, and other transactions conducted through your Panosta account.
• Technical Data: Information about your device and browsing activity, including IP address, browser type and version, operating system, device identifiers, time zone setting, and location data.
• Communication Data: Records of your interactions with us, such as emails, chat transcripts, and telephone call recordings for customer support and service improvement.
• Verification Documents: Copies of identification documents (e.g., passport, driving license) and proof of address (e.g., utility bills) submitted for identity verification and "Know Your Customer" (KYC) compliance.

Panosta uses the collected information for several key purposes:

• Account Management: To create, maintain, and manage your Panosta account, including processing your registration and verifying your identity.
• Service Provision: To operate our online casino, process your bets, facilitate deposits and withdrawals, and provide access to games and features.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal acts, ensuring the integrity of our services and compliance with regulatory obligations.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance via various communication channels.
• Compliance and Legal Obligations: To comply with legal and regulatory requirements imposed by our licensing authority and other applicable laws, including age verification and responsible gambling measures.
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality, performance, and user experience of Panosta's platform.
• Marketing and Promotions: With your consent, to send you promotional offers, newsletters, and information about new games or features that may be of interest to you. You can opt out of marketing communications at any time.

Panosta processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide the online gambling services you have requested and to manage your account.
• Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, such as anti-money laundering (AML) laws, KYC requirements, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. This includes fraud prevention, network and information security, business analytics, and service improvement.
• Consent: In specific situations, we may rely on your explicit consent to process certain types of personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

Panosta may share your personal data with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers who assist us in operating our business, such as payment processors, identity verification services, IT support, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Panosta.
• Regulatory Bodies and Law Enforcement: We may disclose your information to government authorities, regulatory bodies, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, and that of our users or the public.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies and databases.
• Group Companies: Your data may be shared with other entities within our corporate group for internal administrative purposes, service provision, and compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

Panosta will never sell your personal data to third parties for their independent marketing purposes.

Panosta implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: We use industry-standard encryption technologies (e.g., SSL/TLS) to secure data transmission between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes and are subject to strict confidentiality obligations.
• Firewalls and Intrusion Detection Systems: Our systems are protected by firewalls and continuously monitored for suspicious activity.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain personal data that is necessary for the stated purposes.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. Therefore, Panosta cannot guarantee absolute security.

Under applicable data protection laws, you have several rights concerning your personal data. Panosta respects these rights and provides mechanisms for you to exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to Be Forgotten"): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Panosta uses cookies and similar tracking technologies to enhance your user experience, analyze site usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the operation of our website, enabling core functionalities like secure login, account management, and transaction processing.
• Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and error messages. This data helps Panosta improve website performance and design.
• Functionality Cookies: These remember your preferences and choices (e.g., language, region) to provide a more personalized experience.
• Marketing/Targeting Cookies: These are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and features available on Panosta's website.

Panosta retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the legal obligations we are subject to.

For example, we typically retain account information and transaction data for a minimum of five years after account closure, in accordance with anti-money laundering and regulatory obligations. Marketing consent records are kept until you withdraw your consent. Once your data is no longer required, we will securely delete or anonymize it.

Panosta operates globally, and your personal data may be transferred to, stored, and processed in countries outside of your jurisdiction, including countries outside the European Economic Area (EEA) that may not have equivalent data protection laws. When we transfer your data internationally, Panosta implements appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the relevant authorities.
• Using standard contractual clauses approved by the European Commission.
• Implementing other legally recognized mechanisms for data transfers.

Panosta's services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe a minor has provided us with personal data, please contact us immediately.

Panosta reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Panosta's services after any changes indicates your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Panosta, please do not hesitate to contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Our Registered Office Address, as provided on our website]

We are committed to addressing your inquiries promptly and transparently.