KYC and Verification

At Panosta, verifying your identity is a critical step in maintaining a secure and trustworthy gaming environment for all our players. This process, known as Know Your Customer (KYC), is not merely a formality, it is a fundamental requirement imposed by our licensing authority and a cornerstone of our commitment to responsible gaming. By confirming your identity, we can prevent fraud, deter money laundering, and ensure that our services are not used for illicit activities. It also allows us to uphold our obligations regarding age verification, protecting minors from accessing gambling products. Our aim is to create a safe, fair, and compliant platform where you can enjoy your gaming experience with complete peace of mind.

KYC, or Know Your Customer, is a standard regulatory process in financial services and online gaming designed to verify the identity of our customers. For Panosta, this involves collecting and scrutinizing specific personal documentation to confirm who you say you are. This process helps us understand our customers better, assess potential risks, and comply with strict anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. It ensures that Panosta operates transparently and responsibly, safeguarding both our platform and our community of players from misuse.

Verification is an ongoing process that may be triggered at various stages of your relationship with Panosta. Typically, initial verification occurs upon registration or before your first withdrawal. However, we may request further documentation at any point if:

• There are changes to your personal information.
• Your gaming activity or transaction patterns appear unusual or inconsistent with previous behaviour.
• You reach certain deposit or withdrawal thresholds.
• Our internal risk assessments or regulatory obligations require additional checks.
• We have reason to suspect fraudulent activity or a breach of our terms and conditions.

Fulfilling these requests promptly helps maintain uninterrupted access to your Panosta account.

To complete our verification procedures, Panosta may request several types of documents. These typically fall into categories such as proof of identity, proof of address, and proof of ownership for payment methods. In some cases, we might also require documentation related to your source of funds. We will always inform you clearly about the specific documents needed and provide instructions on how to submit them securely. All documents must be valid, legible, and in date.

To confirm your identity, we generally require a clear, colour copy of one of the following government-issued identification documents:

• Passport (photo page).
• National Identity Card (front and back).
• Driving Licence (front and back).

The document must clearly show your full name, date of birth, photograph, signature, and expiry date. The entire document, including all four corners, must be visible in the image. We cannot accept expired or damaged documents.

To verify your residential address, Panosta typically requires a recent document, issued within the last three months, showing your full name and current address. Acceptable documents include:

• Utility bill (e.g., electricity, water, gas, internet, landline phone bill).
• Bank statement or credit card statement.
• Government-issued tax assessment or correspondence.

Mobile phone bills, medical bills, or insurance statements are generally not accepted. The document must be dated and clearly display the issuing authority's name or logo.

To ensure the security of your transactions and prevent unauthorised use, we may need to verify the payment methods you use on Panosta. The specific requirements depend on the method:

• Credit/Debit Cards: We may ask for a photo of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID may be requested.
• Bank Transfers: A bank statement showing your name, account number, and recent transactions to or from Panosta may be required.

This verification helps confirm that you are the legitimate owner of the funds used for deposits and withdrawals.

In certain circumstances, particularly for larger transactions or if your activity triggers specific risk alerts, Panosta may be required to conduct Enhanced Due Diligence (EDD) and request proof of your source of funds (SOF). This is a regulatory obligation to combat money laundering and terrorist financing. Documents requested for SOF may include, but are not limited to:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Tax returns.
• Evidence of inheritance or sale of assets.
• Company accounts if you are a business owner.

We understand that providing this information can be sensitive, and we handle all such data with the utmost discretion and security, strictly in accordance with our Privacy Policy and data protection regulations.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, initial verification can take up to 24-48 hours, though this may vary depending on the volume of requests and the complexity of the documents provided. You will be notified via email or through your Panosta account once your verification is complete or if further information is needed. To help us process your documents efficiently, please ensure all images are clear, legible, and meet the specified requirements. Incomplete or unclear submissions will cause delays.

Panosta takes the security of your personal information and documents very seriously. All data submitted for verification is encrypted and stored securely in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. Access to your documents is restricted to authorised personnel only, who are trained in data handling protocols. We implement robust technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Your trust is paramount, and we are committed to safeguarding your privacy.

Panosta operates under strict Anti-Money Laundering (AML) regulations, which are designed to prevent our services from being used for illegal activities such as money laundering or terrorist financing. Our KYC and verification procedures are integral to our AML framework. By verifying identities and monitoring transactions, we can detect and report suspicious activities to the relevant authorities, contributing to the global effort against financial crime. We maintain a zero-tolerance policy towards any attempts to use our platform for illicit purposes.

Underage gambling is strictly prohibited. As part of our commitment to responsible gaming and regulatory compliance, Panosta conducts thorough age verification checks. This ensures that only individuals who are of legal gambling age in their jurisdiction, and at least 18 years old, can access and use our services. If we are unable to verify your age, or if there is any suspicion that you are underage, your account will be suspended, and any funds or winnings may be forfeited. Protecting minors is a serious responsibility, and we take every measure to prevent their access to our platform.

While we strive for quick verification, delays can occur if documents are unclear, incomplete, or if additional information is required. If your verification is delayed, we will contact you to explain the reason and request any missing details. If verification is ultimately unsuccessful, for example, if we cannot confirm your identity or if you fail to meet our regulatory requirements, your account may be suspended or closed. In such cases, any remaining balance may be returned to you, subject to our terms and conditions and regulatory obligations. We will always communicate the outcome clearly and provide guidance on any available recourse.

Should you have any questions or require assistance with the KYC and verification process, our dedicated customer support team is available to help. You can reach us via live chat directly on the Panosta website or by sending an email to our support address. Our team is trained to guide you through the requirements, explain any specific requests, and troubleshoot common issues. We encourage you to contact us if you are unsure about any aspect of the verification process, we are here to make it as straightforward as possible for you.