Privacy Policy

Welcome to Panosta. This Privacy Policy outlines how Panosta collects, uses, stores, and protects your personal information when you use our website, services, and applications. We are committed to safeguarding your privacy and ensuring the security of your data. By accessing or using Panosta's services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Panosta operates in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We regularly review our privacy practices to ensure they meet legal requirements and industry standards. This policy explains your rights regarding your personal data and how you can exercise them.

We collect various types of information to provide and improve our services to you. This includes information you provide directly to us, data collected automatically, and information from third parties.

• Personal Identifiable Information (PII): This includes your name, date of birth, email address, postal address, phone number, and payment details (such as credit card numbers or bank account information). We collect this when you register an account, make deposits or withdrawals, or contact our customer support.
• Account Information: Your username, password, betting history, transaction records, and preferences.
• Identity Verification Data: Copies of identification documents, such as passports, driver's licenses, or utility bills, which we require to comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Technical Data: IP address, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions, and other technology on the devices you use to access Panosta.
• Usage Data: Information about how you use our website and services, including pages visited, links clicked, game play, and session duration.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and phone calls.

Panosta uses the collected information for several purposes, all designed to provide you with a secure, enjoyable, and compliant gaming experience:

• To Provide and Manage Services: This includes creating and managing your account, processing your transactions, and delivering the games and services you request.
• For Security and Fraud Prevention: We use your data to verify your identity, prevent fraudulent activities, detect and prevent money laundering, and ensure the integrity of our platform.
• To Comply with Legal and Regulatory Obligations: We are required to collect and retain certain information to meet our licensing requirements, AML regulations, and other legal duties.
• To Improve Our Services: We analyze usage data to understand how our services are used, identify areas for improvement, and develop new features.
• For Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• For Marketing and Promotional Purposes: With your consent, we may send you information about promotions, bonuses, and new games that might be of interest to you. You can opt out of marketing communications at any time.
• To Personalize Your Experience: To tailor our services and content to your preferences.

Panosta processes your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, including KYC, AML, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests. This includes improving our services, preventing fraud, ensuring network and information security, and conducting business analysis.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

Panosta may share your personal information with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT support, data analysis, and marketing. These providers are contractually obligated to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for operational purposes, provided they adhere to similar privacy standards.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share information with organizations dedicated to these purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal data to third parties for their marketing purposes.

Panosta employs robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under applicable data protection laws, you have several rights regarding your personal data. Panosta is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our support team using the details provided in the "Contact Us" section. We may need to verify your identity before fulfilling your request.

Panosta uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and provide personalized content. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and user behavior. This data helps us improve our website's performance.
• Functionality Cookies: These allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and your experience on Panosta.

Panosta retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.

• Account Data: We retain your account information for the duration of your active account and for a period thereafter as required by law or for legitimate business purposes, such as fraud prevention and regulatory compliance.
• Transaction Data: Financial transaction records are typically retained for a period mandated by anti-money laundering and tax laws, which can be several years after the transaction date.
• Communication Data: Records of communications may be retained for a period necessary to resolve disputes, maintain business records, or comply with legal obligations.

Once the retention period expires, your personal data will be securely deleted or anonymized.

Panosta may process your personal data in countries outside of your own, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights and ensure your data remains secure. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing other legally recognized mechanisms for data transfer.

By using Panosta's services, you acknowledge and agree to such transfers.

Panosta's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us.

Panosta reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you through email or a prominent notice on our website.

Your continued use of Panosta's services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our dedicated support team. We are here to assist you.

• Email: [email protected]
• Live Chat: Available on our website 24/7

We aim to respond to all legitimate requests within a reasonable timeframe.