Responsible Gambling

Panosta is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, gambling can become problematic. Our responsible gaming policy outlines the measures we have implemented to prevent gambling-related harm and to support our players in maintaining control over their gaming habits.

We operate under strict regulatory guidelines and are committed to upholding the highest standards of player protection. Our team receives regular training on responsible gaming practices, ensuring they can identify potential issues and guide players to appropriate resources. Panosta believes in transparency, player empowerment, and proactive support.

Problem gambling can manifest in various ways and affect individuals differently. It is important to be aware of the signs, both in yourself and in those around you. Recognising these indicators early can help prevent more serious issues from developing. Some common signs include:

• Spending more money or time gambling than you can afford or intend to.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your relationships, work, or studies.
• Feeling anxious, guilty, or depressed because of your gambling.
• Borrowing money or selling possessions to fund gambling.
• Neglecting responsibilities or hobbies due to gambling.
• Repeated unsuccessful attempts to cut down or stop gambling.

If you identify with several of these points, or if others have expressed concern about your gambling, it may be time to seek assistance. Panosta encourages open communication and provides tools to help.

Gambling should always be viewed as a leisure activity, not a source of income. To ensure your gaming experience with Panosta remains positive and controlled, consider these guidelines:

• Only gamble with money you can afford to lose, never with funds allocated for essential expenses.
• Set a budget for your gambling activities and stick to it.
• Establish time limits for your sessions and take regular breaks.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other hobbies and activities.
• Do not view gambling as a way to recover from financial difficulties.

By adhering to these principles, you can maintain control and enjoy the entertainment Panosta offers responsibly.

Panosta provides robust tools to help you manage your spending and activity directly within your account. You can set personal limits that restrict how much money you can deposit, lose, or wager over specific periods. These limits are designed to give you greater control and prevent you from exceeding your predetermined budget.

• Deposit Limits: Restrict the total amount of money you can deposit into your Panosta account over a daily, weekly, or monthly period.
• Loss Limits: Define the maximum amount of money you can lose over a daily, weekly, or monthly period. Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: Control the total amount of money you can wager over a daily, weekly, or monthly period.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will involve a cooling-off period before it becomes active, allowing you time to reconsider your decision. This measure is in place to support responsible decision-making.

If you feel you need a short break from gambling, Panosta offers time-out and cool-off options. These tools allow you to temporarily suspend your account for a defined period, during which you will not be able to deposit or place bets.

• Time-Out: You can choose to take a time-out for periods such as 24 hours, 48 hours, 7 days, or 30 days. During this period, you will not be able to log in or access any gambling services on Panosta.
• Cool-Off Period: Similar to a time-out, a cool-off period allows for a temporary break. The duration and specific functionalities may vary, but the core purpose is to provide a pause from gambling activities.

Once you activate a time-out or cool-off, it cannot be reversed until the chosen period has elapsed. This ensures that the break is effective and provides the intended support for responsible gaming.

For players who feel their gambling has become problematic and requires a longer break, Panosta offers a self-exclusion program. Self-exclusion allows you to voluntarily close your account and prevent yourself from gambling on our platform for a more extended period, typically ranging from six months to five years, or even permanently.

During a self-exclusion period:

• Your Panosta account will be closed, and you will not be able to log in or access any gambling services.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing and promotional mailing lists.
• Any remaining balance in your account will be returned to you, subject to our standard withdrawal procedures.

Self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period has fully expired. We strongly recommend considering self-exclusion if you are struggling to control your gambling. Our customer support team can assist you with this process and provide further information.

Panosta strictly prohibits individuals under the legal gambling age from participating in any of our gaming activities. Our terms and conditions clearly state that players must be at least 18 years old, or the legal age of majority in their jurisdiction, whichever is higher. We employ robust age verification procedures during the registration process and conduct ongoing checks to ensure compliance.

To help prevent underage access to gambling sites, we advise parents and guardians to:

• Keep your Panosta account details confidential and secure.
• Install internet filtering software on your devices to block access to gambling websites.
• Educate children about the risks associated with underage gambling.
• Monitor computer and mobile device usage by minors.

If we discover that a minor has registered an account with Panosta, the account will be immediately closed, and any winnings will be forfeited. We take our responsibility to protect minors very seriously.

To help you monitor your time spent gambling, Panosta offers reality checks and session reminders. These features are designed to provide periodic notifications during your gaming sessions, prompting you to review how long you have been playing.

A reality check will appear as a pop-up message, reminding you of the duration of your current session. It may also provide a summary of your wins and losses during that period. This interruption gives you an opportunity to pause, reflect on your activity, and decide whether to continue playing or take a break.

You can often customise the frequency of these reminders within your account settings. Panosta encourages you to utilise these tools to maintain awareness of your gaming habits and ensure your play remains within your comfort zone.

Understanding your own gambling behaviour is a crucial step towards responsible gaming. Panosta encourages you to regularly assess your habits by asking yourself a few key questions. This self-assessment can help you identify if your gambling is becoming problematic. Consider the following:

• Do you often gamble for longer periods than intended?
• Have you ever tried to stop or cut down on your gambling, but failed?
• Do you feel anxious or irritable when you are not gambling?
• Has gambling caused any financial problems for you or your household?
• Have you ever lied to family or friends about the extent of your gambling?
• Do you gamble to escape from problems, worries, or boredom?
• Has gambling ever caused you to neglect your work, studies, or family responsibilities?
• Do you find yourself thinking about gambling most of the time?

If you answered "yes" to several of these questions, it may indicate a potential issue. We recommend reviewing the other sections of this page, particularly those on setting limits and self-exclusion, and considering seeking external support. Panosta is committed to supporting your well-being.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)